|
Listed below are some frequently asked questions and
their answers.
01) Do I have to become a member?
02) How do I save money by using standbyrooms.com.au?
03) Is my booking confirmed?
04) Is my payment secure?
05) Is my money safe once payment has
been made?
06) What is AWA's privacy policy?
07) How do I change my booking?
08) Can I cancel my booking?
09) I don't wish to pay online, Is there
an alternate method?
10) How much do you charge for booking
fees?
11) What if I want to book dates that
are not listed on the site?
If your question is not answered, please contact us
directly for further information either via e-mail info@standbyrooms.com.au
or via phone 08-9221-5455.
01) Do I have
to become a member? NO! We are not a club and
as such, no membership is required. There are no hidden
fees or charges within the booking structure. The price
you see advertised is the price you pay.
02) How do
I save money by using standbyrooms.com.au? www.standbyrooms.com.au
saves you money by offering heavily discounted rates
which have been provided directly by the properties
listed. Each property provides an inventory of left
over rooms which they believe will not be utilised unless
offered at discount rates.
03) Is my
booking confirmed? Yes! Once the booking and
payment have been received, this is a confirmed booking.
All rooms are sold from an inventory provided by the
property, and as each room is sold, their availability
is taken from the system. We do not oversell our inventory.
04) Is my
payment secure? Yes! The Westpac internet banking
service offers a secure payment network, with an encryption
of SSL Thawte Secure Certificate 128 bit.
05) Is my
money safe once payment has been made? YES! All
funds paid are kept in a trust account. Monies deposited
into this account kept until the client has utilised
their accommodation, and the supplier has been paid.
06) What is
AWA's privacy policy? Information of all transactions
is required to be held by law (for taxation purposes),
however no information is passed to alternative sources
for advertising or monetary gain. Properties will be
supplied with your name, type of room required, arrival
date and departure dates, expected time of arrival and
any special requests or comments. Newsletters will be
sent to all clients of Accommodation Wholesalers Australia
from time to time, however should you wish to cancel
this subscription at any time, just complete the remove
from subscription text at the bottom of the newsletter
sent.
07) How do
I change my booking? Changes to reservations
of under 3 rooms can be made up to 48 hours prior to
arrival date at no charge (only 1 amendment is allowed
per booking free of charge). Any additional amendments
or amendments made within 48 hours of arrival date may
incur an $11 fee per ammendment. (A reduction of rooms
or number of nights booked will be treated as a cancellation).
08) Can I
cancel my booking? A minimum of 72 hours notice
is required to avoid property charges associated with
the cancellation. An administration fee of $11 applies
to each room booked and cancelled. If you will be utilising
this service at a later date, an alternative option
is to take a credit note towards your next booking (no
fee applies).
09) I don't
wish to pay online, Is there an alternate method?
Yes! Phone our office staff and provide your details
via the telephone and we will confirm your booking via
e-mail on completion of the transaction.
10) How much
do you charge for booking fees? There are no
booking fees associated with making a booking online.
11) What
if I want to book dates that are not listed on the site?
Accommodation Wholesalers Australia offer all clients
the opportunity to book through our alternative site
www.accommodationwholesalers.com.au
for dates not available on www.standbyrooms.com.au
|
